FOLLOW MY HEALTH
EFFECTIVE 11/26/2025: Patients will no longer be able to access their records or interact with us from Patient Fusion. They will need to use their FollowMyHealth account instead. Patients who are currently using or were previously invited to Patient Fusion will automatically receive an invitation to FollowMyHealth via email. Once you accept the invitation and set up your FollowMyHealth account, you will gain access to your clinical data, past and upcoming appointments, and securely message providers. Patients will not be able to message us until they’ve accepted their FollowMyHealth invite and connected their account to our practice.
PATIENT PORTAL ETIQUETTE
WHEN TO USE THE PATIENT PORTAL
- Appointments – Scheduling, Cancelling, Rescheduling; Verifying the status, date and time of appointments
- Prescriptions – Verify prescription dates and medications, dosages, instructions, quantities, and number of refills by clicking Medications under the Health Records tab
- Results – Review your lab and imaging results by clicking Labs & Imaging under the Health Records tab
- Messages – Use the messaging feature instead of sending email or mobile text message
- Sending Documents – Use the paperclip icon when sending a message to attach files for your doctor to review (e.g. vaccine records, insurance cards, etc.)
WHEN TO REQUEST AN APPOINTMENT
- Symptomatic – Experiencing new, non-urgent symptoms*
- Medication Changes – Requesting to make changes to a medication
- Referrals – Requesting a referral/consultation with a specialist or for imaging and other diagnostic testing
- Prescription Renewals – When you have no refills on file at your pharmacy
WHEN TO SEND A MESSAGE
- Questions – Question regarding a lab result or current medication
- Future Discussions – When you have a topic you wish to discuss at a future visit
MESSAGES SHOULD BE…
- For NON-URGENT issues ONLY*
- Short and to the point (1-3 sentences MAX)
- Sent via the patient portal and not using mobile text messaging, email, or social media platforms
*CALL 911 OR GO TO YOUR NEAREST EMERGENCY ROOM IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY. DIAL 911 FOR LIFE-THREATENING SITUATIONS. FOR URGENT MATTERS, CALL THE OFFICE TO SCHEDULE AN APPOINTMENT.
PATIENT PAYMENT PORTAL
Click the following link to access the login page for the patient payment portal:
SCENIC CITY FAMILY PRACTICE 